Sliders Flipflop NKBBLO - Full Black (8 Pairs Set @ 210/pair)

You will see the total shipping fee against your order in the cart.

Fixed Shipping fee of 500/- will be applicable on the products in the invoice of each consignment – of an order.

Once the shipment is packed, shipping charge will not refunded

If you Cancel any Order after it has been Dispatched, the Reverse shipping fee will be Paid By You with the corresponding GST On Actual basis If you return a product after it has been delivered, the Reverse shipping fee will be Paid By You with the corresponding GST On Actual basis Order once placed will be confirmed and Ready to Dispatched within 3-5 working days. The current shipping fee policy is valid with above defined rules however, it could be subject to change depending on business decisions.

Factorez infotech private Limited, having its registered office at Delhi, India having its registered address at (“FactorEz”, “we”, “us” or “our”) is managing and operating the mobile application/website www.FactorEz.com (collectively referred to as the “FactorEz Platform”) through which it inter alia facilitates the sale and purchase of diverse range of products listed on the Platform from time to time and other products (“Products”) to the users of the FactorEz Platform (“User” or “Users” or “you” or “your”).

We aim to provide the best customer experience to our Users beginning from placing an order to initiating a return. While transacting on the FactorEz Platform, you can expect a hassle-free experience in returning the Products that you have ordered and can rely on us as your preferred shopping destination.

This cancellation, return and refund policy (“Policy”), together with the Terms sets out our procedures and policies in accepting Product cancellation, return and refund thereof.

APPLICABILITY OF POLICY

By agreeing to use the FactorEz Platform and/or initiating a request for purchase of Product(s) on the FactorEz Platform, you agree to be bound by the terms contained in this Policy without any modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on the FactorEz Platform.

Please note that we may from time to time change the terms of this Policy that govern your cancellation, return or refund of an order for Products on the FactorEz Platform. Every time you wish to use the FactorEz Platform, please check the Policy to ensure you understand the terms and conditions that apply at that time.

TERMS FOR CANCELLATION, RETURN AND REFUND OF ORDERS

Cancellation of Products

You can cancel orders for Products partially or fully prior to generation and processing of the invoice in relation to such Products by us. Once the invoice has been generated and processed, cancellation of an order is allowed only when the entire order is cancelled, and the User cannot initiate partial cancellation at shipment stage. For any order to be cancelled after the order has been shipped, shipping charges (wherever applicable) shall not be refunded to the User.

On receipt of the cancellation request prior to generation and processing of the invoice we shall cancel the order and initiate the refund for the Products within 5 (five) business days from the intimation of acceptance of cancellation request from you. The amount shall be refunded to you through the same mode of payment used by you for the purchase except for payments made by All refunds shall be subject to applicable policies and charges of the User’s bank/ financial institution.

Return of Products

You may initiate the request for return of the Product if: (i) Product does not match the description provided on the Product description page; (ii) Product does not match the description provided in the Order page including wrong colour, size, or style; (iii) Product is defective or is not in working condition; (iv) Product is damaged during shipping or transit; (v) entire Product or certain parts of the Product or of the package are missing; (collectively referred to as “Non-Compliant Product”). You shall initiate such requests for return of Non-Complaint Products within 8 (eight) days from the date on which you receive the delivery of such Non-Complaint Products (“Return Period”). For the following scenarios the User must provide the ‘Proof of Delivery’ document to claim for shortage: (a) Outer carton is damaged or not intact; (b) Shipment had multiple boxes but a few are missing during delivery.

You shall keep the Products in its unused, original condition, along with the original invoice/ sale receipt, brand outer box, MRP tags attached, Product barcode, ratio pack barcode, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We would accept the request for return of such Product subject to the terms of this Policy.

If you have received any Product which is subject to return in terms of this Policy, we suggest you to immediately register a request in this regard on the FactorEz Platform, when the option is available on the FactorEz Platform. We will in our sole discretion verify if: (a) the defects and damages in the Products or the non-compliances claimed in such Products are acceptable by us, or (b) such defects, damages or non-compliances are due to our default, and will accordingly post verification, accept or reject the request for return. For such verification, we may request you to send us images or videos of the damaged, defective of the Non-Compliant Product received by you. Further to the assessment of the damage or the concern reported in the return request, we may in our sole discretion resolve the issue subject to the assessment report, in a manner as we may deem fit in our sole discretion

Your return will be processed only when the conditions as may be stipulated by us herein are fulfilled at the time of return of such Non-Complaint Products, such as the Non-Complaint Products being returned are in original condition (including water seal stickers in case of fragrances), along with the price tag, Product and ratio pack barcodes intact including original packaging of the product, the brand outer packaging of the Non-Compliant Products, the brand outer packaging of the Non-Complaint Products and all accessories therein, and no damage having occurred post-delivery of the Product while in your possession and custody, etc.

You agree that we will not accept the return of any Products (including Non-Complaint Products): (i) if the Product belongs to non-returnable Product category as mentioned below under sub-clause (f), (ii) if you fail to request return/register a complaint in relation to a Non-Compliant Product within the Return Period. Any damage to the Product caused by your improper wearing or safekeeping of the Product, or any modification or change to the Product by you the User or a third party or any depreciation in the value for other reasons will not be deem such Product a Non-Compliant Product and will not be considered a quality problem. Any decision by us in this regard shall be final and binding.

You agree that we will not accept returns for the following categories of Products: (i)Fashion Jewellery, (ii) Handkerchief, (iii) Caps, (iv) Socks, (v) Stoles & Scarves, (vi) Travel Accessories, (vii) Tie, (viii) Mufflers, (ix) Inner wear, (x) Gloves and Mask, (xi) Sports and Utility bag and any product which is in direct contact with body and have hygiene issues. Returns in the categories mentioned under this clause shall only be applicable in the following scenarios: (A) Wrong Shipment Delivered, (B) Short Shipment Delivered, (C) Part Missing, (D) Defective Product Delivered, (E) Damage Product Delivered.

You can return the Product(s), purchased from us provided the Product(s) satisfy below mandatory conditions:

(i) The Product has not been worn, cleaned or tampered with by you.

(ii) The price tag /bar code, brand tags, original packaging material, accompanying accessories is intact and not altered, damaged or discarded by you.

(iii) The Product is not altered, unless proven vendor defect.

(iv) Return is being initiated against the order under which it was bought and from same account and the serial number/ bar code of the Product matches our records.

(v) There is no foul odour, perfume, stains, dents, scratches, tears or damage on the Product.

(vi) The Product(s) if bought as a set should be returned as the complete set.

(vii) Products returned should be in unused, undamaged, unwashed and in a saleable condition.

(viii) We are satisfied that the Product has not been rendered defective or unusable.

We reserve the right to reject the return request for a Product if it does not satisfy the aforementioned conditions.

Return of purchased Products are facilitated through our reverse-logistics partners. On receipt of request for return of Product on the FactorEz Platform and the same being duly acknowledged by us, our reverse-logistics partners may get in touch with you in order to collect the purchased Products from you.

Our reverse logistics partner would verify Images, Product Description, Colour, Sizes, Quantity & Conditions of the Product which would be picked up at Users doorstep during return. The reverse logistics partner may reject the return pickup if it does not satisfy the aforementioned conditions mentioned in this Policy.

Refund

At the time of raising a request for return or cancelling of the Products on the FactorEz Platform, you may seek refund for the Non-Compliant Product. Such a refund will be made to you only in the event the payment has been received by us for the Products.

Please be informed that when you opt to cancel or return the Products, upon the returned Products reaching our warehouse and our verification and assessment of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per the terms of this Policy, will be processed within a period of 5 (five) business day from the date of us verifying the defect or the non-compliance in the Product. Your refund will be processed only when the conditions as may be stipulated by us in this Policy are fulfilled, including but not limited to the Product being returned is in original condition without any defect or damage, along with the price tag intact including original packaging of the Product, the brand outer packaging of the Product and all accessories therein. For the sake of abundant clarity, it is clarified that we shall not make any refund in respect of a Product that is deemed ineligible for a refund based on our verification and assessment. Once the returned Products reaches our warehouse and our verification and assessment of the Products and the documents relating thereto are duly conducted and the Products are found to be Non-compliant Products, then the refund amount will be credited to your original payment mode. You acknowledge that after initiation of refund and the same being duly assessed and verified from our end in accordance with the terms contained in this Policy, it may take 3 (three) to 7 (seven) business days for your refund to reflect in your account which is also subject to your financial institution or payment solution provider terms and conditions.

We do not make any cash refunds. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you. Alternatively, at your option, the said amount will be credited as wallet credit into your FactorEz Wallet on FactorEz Platform which can be used for your subsequent purchases on the FactorEz Platform.

Refund for returns generated without acceptance of delivery shall be made to the User and shall not include any amount paid towards shipping charges or any other such charges applicable from time to time. However, in the event a Product has been delivered with a defect or damage (for reasons attributable to, and accepted by us after due verification at its sole discretion) we may refund the shipping charges to you.

We reserve the right to reject a refund request for a Product if it does not satisfy the quality conditions specified under this Policy on our assessment pursuant to its return. We may in such cases notify you and send the returned Product back without initiating a refund.

If your booked order is returned due to non-payment of balance amount as per order, we will be charging the shipping cost before refund of advance amount paid. On repetition of returns due to non-payment of balance will lead to penalties along with shipping charges which will be deducted from the advance paid before refund.

Frequencies of Penalties would be calculated on Quarterly basis

1st Instance: Any Advance will not be refunded along-with reverse and forward shipping will be Charged from Customer. 40% Advance Payment would be applicable from next order.

2nd Instance: 20% on Invoice Value or Rs. 3000 whichever is higher. 60% Advance Payment would be applicable from next order.

3rd Instance & Above: 35% on Invoice Value or Rs. 4500 whichever is higher. 80% Advance Payment would be applicable from next order.

Customer Support

Any queries or concerns relating to the return, refund and cancellation may be directed by you to our customer support team who can be contacted at factorez.india@gmail.com

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